Duquesne Light Company: Mobile Bill Pay App

The Problem

Duquesne Light Company needed to modernize its communication tools so Pittsburgh's 600,000+ customers could easily see/pay their bills, manage their account, report power outages, and track energy usage on the go.

My Role

As the UI & Motion Designer, I pushed the visual design from wireframes to high-fidelity prototypes while incorporating brand guidelines and strict accessibility standards.

The Process

I designed a polished UI for both light and dark modes while integrating animations to smoothly guide users through high-stress tasks like reporting outages.

The Outcome

The mobile app's success has reduced customer service calls while reinforcing brand trust and reliability during critical service events.